RETURNS AND EXCHANGES
We hope you are satisfied with your order, however if you would like to return your order please see our return policy and procedure outlined below.
Please note – this return policy applies to all orders once placed, and is compliant with both State and Commonwealth Australian law.
Rolling Grenades Down Catwalks offers returns for change of mind on all orders, however the items should be returned unworn, unwashed and in new condition, with the designer tags still attached. *
Returns will not be permitted for items purchased on sale or using a discount code (including any sale promotional code, birthday code or flash sale code).
*EXCLUSIONS only eligible for return if faulty or damaged.
Please ensure your return is valid, by reviewing our return policy above, before proceeding.
- Contact Rolling Grenades Down Catwalks customer service firstname.lastname@example.org within 7 days of receiving your order.
Please specify your name, order number and item/s to be returned (please check that your order is eligible – via our ‘Returns Policy’).
- Once you have emailed and if eligible, you will receive return instructions.
- Within 7 days of receiving your return instructions, return the item/s via trackable/secure postage to the address provided.
Please note: return shipping costs are not covered by Rolling Grenades Down Catwalks.
- Rolling Grenades Down Catwalks will review the return and if eligible (meets the return policy per category requirements below), your refund or exchange will be processed.
Please allow up to 10 business days for refunds to be processed, pending payment method/ financial institution.
Returns outside of this period are at the discretion of Rolling Grenades Down Catwalks and we reserve the right to deny unauthorised returns which do not meet or follow our return policy and procedures.
Exchanges are subject to item availability. We cannot guarantee item availability, but will make all reasonable attempts to secure the exchange item. The customer is responsible for shipping costs back to Rolling Grenades Down Catwalks but will not be required to cover shipping costs of the new item.
Refunds will be processed via original payment method only and all refunds are processed in the original currency of the order ($AUD). Please note: Rolling Grenades Down Catwalks does not refund any initial shipping charges or additional charges. We will not process refunds for returns that are lost or damaged via return delivery to Rolling Grenades Down Catwalks.
For all faulty or damaged items, Rolling Grenades Down Catwalks offers repairs, replacement or full refund (including shipping costs).
Items damaged as a result of normal wear and tear or incorrect use/abuse, are not considered to be faulty or damaged.